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Frequently asked questions

General information

Who are you and why did you create BgRem?

We are a team of developers in the field of machine learning. We develop easy-to-use services for creating generative content (images and videos) based on artificial intelligence. Thanks to our users who talk about us all over the world, we are growing and developing rapidly.

Why BgRem?

On our AI-powered platform, you can find useful features for videos and images. We have a free plan that allows you to try all our AI tools.

Who can benefit from BgRem?

If your work or hobby is related to working with images or videos, then BgRem will be very useful for you! There are bloggers, social network users, digital artists, designers and marketers among our users.

Is it free to use?

We have a free plan that allows you to try all features. The free plan has limitations, so we recommend our users to subscribe. Find more information about the plans by clicking the link.

Which Web Browsers are supported by the Service?

You shouldn't have any problems with our platform if you use any of the modern Web Browsers (including Google Chrome, Safari, Edge, Firefox, Opera).

Sign in and sign up

How can I confirm my email address?

You will get a confirmation letter on the provided email address. If you are not able to find a letter, please, check your junk/spam folder. If you still cannot find the letter contact us here.

I can't sign in

If you can't sign in, please, try to do these three simple steps before contacting us.
  • sign out of your account and back in manually
  • renew your password
  • use a different web browser

If the problem persists, please, let us know here.

I forgot my password

If you forgot your password, please, click here. Sometimes letters can be marked as spam, so if you didn't get an email, please, check a spam folder.
Still have any questions? Write us here.

Plans and tariffs

How does the credit system work?

For Pro and Premium plans, credits are renewed monthly according to the plan. Unused credits roll over to the next month.

What payment methods are available?

We accept all major debit and credit cards. We use Stripe to process payments.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Unused credits will be available within 30 days since the date of canceling your subscription.

How can I cancel my subscription?

If you want to cancel your subscription, go to your profile and cancel it in the account section.

Can I upgrade my plan?

Yes, you can upgrade your Pro plan at any time. The new plan will be effective from the date of the upgrade. Unused credits will be added to the new plan. If you have a Premium plan and need more credits - you can contact us by email support@deelvin.com.

Can I downgrade my plan?

Sure! Specify how many credits per month you need and the next payment will be charged according to the new plan.

How can I contact you?

If you have any problems with payment or questions about your subscription, please contact us by email support@deelvin.com

Contact details

How can I contact you?

You may contact us with any questions here.

What is the fastest way I can reach you in case I need help?

We understand that sometimes image or video editing can be quite complicating. Write us to get a response as soon as possible.